Reference

Terms and Conditions That Apply to Your Account

These terms set out how your phbidabet account works — what you agree to when you open one, how deposits and withdrawals are handled through GCash, Maya, and InstaPay, and what applies when you access our lobby.

Account eligibility appliesGCash, Maya, InstaPay coveredWithdrawal rules includedApplies where local law permits
phbidabet Terms and Conditions That Apply to Your Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Handling Under These Terms

Data We Collect We collect the mobile number, e-wallet account name, and transaction records needed to process GCash, Maya, and InstaPay payments. No payment credential is stored beyond what verification requires.
Account Security Steps Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, notify our support team through live chat immediately so we can lock the session.
Data Retention Transaction records linked to GCash, Maya, and InstaPay withdrawals are retained as required by our operational obligations. You may request a summary of your account transaction history via email support.
Requesting Changes To update your registered mobile number or correct an e-wallet account name, contact support with a valid ID. Changes take effect only after our verification team confirms the documents submitted.
REACH US DIRECTLY

How to Contact Us About These Terms

Live Chat Open the chat widget from any page in your account. Ask about specific clauses, account restrictions, or payment verification steps and we will walk you through it.
Email Support Send your query to our support address found in the account help section. Include your registered mobile number so we can locate your account record quickly.
Account Help Centre The help section inside your account covers the most common terms questions — GCash name mismatches, withdrawal holds, and account verification steps are all addressed there.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions, and what happens when something needs to be corrected or disputed. If your question is not here, live chat is the fastest path to a direct answer.

Yes. All transactions — deposits and withdrawals via GCash, Maya, and InstaPay — are subject to these terms. The e-wallet account name must match your registered phbidabet account details.

We notify you of material changes through your account or registered mobile number. Continued use of your account after the update date means you accept the revised terms.

Your withdrawal will be held pending verification. Contact support via live chat and provide a valid ID matching both the e-wallet account and your phbidabet registration to release the hold.

No. One account per person is the rule. Duplicate accounts are flagged and suspended. If you believe an account was opened in your name without consent, contact support immediately.

Email our support team from your registered address and include your account mobile number. We will respond with a transaction summary within the timeframe stated in our data handling policy.

Access depends on local law and is available only where permitted. Eligibility is your responsibility to confirm based on the laws that apply in your specific location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.